Shipping policy

🌍 Where do we ship?
We currently ship to the following countries:

Mainland France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Italy, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Lithuania, Poland, Slovakia, Slovenia, Sweden.

📦 General delivery information
Our warehouse is located in Poland. We offer fast shipping with tracking.

Available carriers, rates, and delivery times vary depending on the destination country.

🛠️ Order preparation
Please allow up to 3 business days to prepare your order.

We do our best to ship it within 24 hours.

⏱️ Delivery times
Estimated times (in business days – Monday to Friday) are shown when selecting the shipping method.

Note: Delivery times are approximate, based on carrier info, and may vary. We are not responsible for carrier-related delays.

Example:
If you order on Tuesday morning, shipping will likely occur on Wednesday morning.
With FedEx (2 business days), your package should arrive Friday (counted from shipping day).

🔍 Order tracking
Each shipment includes a tracking number so you can track your package.

We do not actively monitor orders.

In case of an issue, please contact the carrier directly.

If you need help, contact us at store@millenotes.com.

💸 Shipping fees
Free shipping from €100 – discount applied automatically.
Calculated automatically based on the order weight.

🚚 Main carriers
We mainly ship with FedEx and Inpost/Mondial Relay (depending on country).

FedEx may partner with local couriers (La Poste, Colis Privé) for final delivery.

📦 Grouped orders – New option
If you plan to place several orders over a few weeks, you can now combine them into one shipment!

Works only with FedEx:

  • For orders to be shipped later, choose: “Ship my order later”

  • For the final shipment, choose: “Ship my grouped orders”

  • Total weight up to 5 kg

  • If the weight exceeds, a surcharge will apply

  • One shipping fee will be charged unless the total exceeds €100 → free shipping

❌ Undelivered parcels (customer error)
If an order can't be delivered due to:

  • Incorrect address, or

  • Not collected from a pickup point

We can reship your order, provided that:

  • The parcel is returned to us

  • You cover the reshipping cost

⚠️ If the parcel is lost during return transit, no refund will be issued.

🇫🇷 Shipping to France
All prices on our website include VAT.
Since Poland is an EU member, no import tax or extra fees will be applied upon arrival.

Available delivery methods:

  • Home delivery with FedEx (by FedEx or a local partner, depending on your postal code)

  • Pickup point (and lockers) with Mondial Relay (=Inpost)

A tracking number will be sent after dispatch.

🇵🇱 Shipping to Poland
Shipping via Inpost:

  • To pickup point / locker or home delivery
    A tracking number will be sent after dispatch.

🇪🇺 Shipping to other EU countries
Prices include VAT.
No customs fees will be applied upon arrival.
Available carriers vary by country.

Options will be shown at checkout.

A tracking number is provided after dispatch.

🌐 Shipping outside the EU – Coming soon!