Shipping Policy

🌍 Where do we deliver?

We currently ship to the following countries:

Metropolitan France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, Italy, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Lithuania, Poland, Slovakia, Slovenia, Sweden.

📦 General delivery information

Our warehouse is located in Poland . We offer fast shipping with tracking .

Available carriers, rates and delivery times vary depending on the destination country.

🛠️ Order preparation

Please allow up to 3 business days for your order to be prepared.

We do our best to ship it within 24 hours .

⏱️ Delivery times

Estimated delivery times (in working days – Monday to Friday) are indicated when choosing the carrier.

Note: Delivery times are approximate , based on carrier information, and may vary. We are not responsible for carrier-related delays.

Example :
If you order Tuesday morning , shipping will likely take place Wednesday morning .
With FedEx (D+2) , your package should arrive on Friday , with the days being counted from the day of shipment.

🔍 Order tracking

Each shipment includes a tracking number to track your package.

We do not actively track orders.

If you have any problems, please contact the carrier directly.

If you need assistance, please contact us at store@millenotes.com .

💸 Delivery costs

from €100 of purchase – discount applied automatically.
automatically calculated based on the weight of the order.

🚚 Main carriers

We ship mainly with FedEx and Inpost/Mondial Relay (depending on the country).

FedEx may use local carriers (La Poste, Colis Privé and others) for final delivery.

📦 Group Orders – New Option

If you plan to place multiple orders over a few weeks, you can now consolidate them into one shipment !

Works only with FedEx:

For orders to be shipped later, choose: “Ship my order later”
For the last shipment, select: “Ship my group orders”
Total weight up to 5 kg
If the weight is higher, a supplement will be charged
One-time fee will be applied, unless the order exceeds €100 → free delivery

❌ Packages not delivered (customer error)

If an order cannot be delivered due to:

address error, or
non-collection from a relay point

We can reship your order, provided that :

The package is returned to us,
You pay the return shipping costs

⚠️ If the package is lost during return, no refund will be issued.

Delivery

🇫🇷 Delivery in France

All prices on our website include VAT .
As Poland is a member of the EU , no import taxes or additional fees will be applied upon arrival.

Available delivery methods:

Home delivery with FedEx (by FedEx or a local partner, such as La Poste, Colis Privé, depending on the postal code)
Delivery to relay point (and lockers) with Mondial Relay

A tracking number will be sent to you after shipment.

🇵🇱 Delivery to Poland

Delivery via Inpost :

At a relay point/container or at home